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Shipping, Returns and
Mail Order Information
For fastest service, place your order online
or call our Toll-Free Order Line:
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+1 (800) 241-9138
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Outside the U.S. Call 770-982-4780
Hours: Monday-Saturday 8am-8pm EST
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Payment Methods
We accept payments made using Visa, MasterCard, American Express, and Discover as well as Debit Cards with Visa or MasterCard logos. We also accept payments through PayPal.
We also accept Check or Money Order payment for mail orders. (Please note that orders paid by check can sometimes take up to 7 or more days for processing).
Ordering by Mail and Contact Information
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Phone / Fax / Email Orders
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Mail Your Orders to:
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+1 (770) 982-0273 Fax
+1 (770) 982-4780 Phone
+1 (800) 241-9138 Toll-Free
info@theramunedirect.com
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TheramuneDirect.com
TNC International Inc.
1960 Parker Ct Ste F
Stone Moutain, GA 30087-3452
United States
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When mailing an order, please remember to include the following information: 1) complete name; 2) address; 3) phone numbers; 4) quantity & order details. Please remember to include appropriate shipping charges as noted below. Make check or money order payable to: TNC International Inc. Please allow 7-10 days for mail orders.
Distributor & Wholesale Inquiries
All of our products are available at wholesale prices to qualified resellers at our site. To order and view wholesale pricing you must be a registered user. Click 'register' at the top of the page and complete your information. If all the information that you provide is complete and verified, you will be able to order and view at wholesale prices within 24-48 hours.
Shipping Charges
We make every effort to ship orders that are received on weekdays by 3:00pm EST, to ship that same day. Orders received on weekends are shipped the next business day.
STANDARD SHIPPING (USA)
1-4 Items Add $6.50 (Shipping Via 1st Class Mail or Ground)
5-8 Items Add $9.50 (Shipping Via UPS or Ground)
9-24 Items Add $13.50 (Shipping Via UPS or Ground)
(Delivery within 5-7 business days).
EXPEDITED SHIPPING (USA)
For expedited shipping (delivery within 2-3 business days), Add $12.00 to above charges. Excludes shipment to Alaska, Hawaii, US Virgin Islands and Puerto Rico.
Return Policy
In an unlikely event that you receive defective or damaged merchandise, or have received the wrong merchandise, please contact or customer service department as soon as possible to determine the best method for replacement of your product.
For products damaged during shipment: You must immediately contact the carrier to file a damaged merchandise claim within 3 days of receipt. You must have the original box available for their inspection. TheramuneDirect.com (TNC International Inc.) must be notified by you regarding this claim.
Returns: Email us at info@theramunedirect.com for authorization to return. Please note: we will not accept any returns without authorization. Please complete the following form and submit with the returned item. No refunds will be issued after 30 days of invoice date. A 20% restocking fee will apply for unopened merchandise. Opened merchandise will be credited at 50% of the purchase price. Freight charges are excluded from refunds.
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